REFUNDS AND RETURNS
Refunds & Returns Policy
We want you to shop with complete confidence. If your purchase doesn't meet your expectations, please review our return guidelines below.
Return Timeframe
Return requests must be made within 14 business days from the date your order arrives.
Eligibility
Items are eligible for return only if they are:
- Never worn
- Not washed
- In their original state
- Tags intact and attached
- Original packaging included
- Free from marks, stains, or odours
Items that don't meet these requirements may be declined and returned to you at your expense.
Starting a Refund or Exchange
To initiate a return or refund, email us at vybz@vybzkantel.onmicrosoft.com and include:
- Your name
- Order number
- Reason for the return
- Your preference: refund, exchange, or store credit
We'll email you return instructions once your request is approved.
Refund Process
After receiving and checking your return, we'll let you know if it's been approved or declined.
Approved refunds are processed within 5–7 business days to your original payment method.
Note: Your bank or card issuer may take additional time to process the refund.
Exchanges and Store Credit
- We offer exchanges or store credit
- Store credit is valid for future purchases
- Exchanges are subject to stock availability
Store credit is provided as a digital code or account balance for use on future orders.
Items on Sale
Discounted or sale items are final sale and cannot be returned, exchanged, or refunded.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty
- We recommend using tracked shipping, as we are not responsible for lost returns
Get in Touch
Questions about returns? Contact us at: support@vybzkantel.co.nz